RETURNS & EXCHANGES

Should you wish to exchange your item or find something unsatisfactory we are happy to accept returns on the below terms. Please note that we do not allow cash refund however you will be given a store credit which may be used to purchase a replacement item.

• Returns are only accepted within 14 days from the date it was received
• Products can only be returned if they are unworn, undamaged and properly protected
• Products which are on sale cannot be returned
• Return shipping will be at your own cost – we recommend using a secure delivery service as we cannot be held liable for anything lost or damaged 
• Returns due to a manufacturing default will be exchanged for the same product and we will bear the cost of shipping 

REPAIRS

Whilst we can repair most problems, some of them will come with a price tag. KREOLOR will take full responsibility for any manufacturing fault related issues and will repair your damaged item free of charge. Any other damages will depend on the nature of the repair needed.